At Dilzan Studio, customer satisfaction is our top priority. If you’ve experienced any issues with your order, product, or service, we’re here to help resolve the matter quickly and fairly. Whether it’s a damaged item, incorrect delivery, or a payment concern, you can report your issue using the form below.

Please ensure you provide accurate and complete information to help us investigate and resolve your dispute as efficiently as possible.

What You Can Report

  • Damaged or defective products

  • Wrong item received

  • Order not delivered

  • Payment issues

  • Unauthorized transactions

  • Other service-related concerns

Dispute Resolution Process

  1. Submit your report using the form below.

  2. Our team will review your case within 24–48 hours.

  3. You will receive a response via email with the next steps.

  4. If valid, we will offer a replacement, refund, or appropriate resolution.

    Dispute & Report Form